Ordering Terms and Conditions

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Please read the Ordering Terms given below before placing your order through our secure Shopping Cart site accessed from the Giftware, Wedding, Home of Golf and Clan Crest pages.

Engraving : Price quoted includes one engraving per item. Additional engravings (for example a short individual message) are charged at £ 2.50 per item.

Shipping :
The prices quoted do not include delivery charges. Within the United Kingdom, please add £ 8 for postage and packing for any order up to £ 50 value or £ 15 postage and packing for orders over £ 50 value. If more than one item is ordered the total cost would be less than that stated per item because only one delivery charge would be applied to the order.

The Currency Converter link under the page menu will help you price items in your own currency.

Ordering :
Please use the secure shopping cart server within the Giftware, Wedding and Home of Golf pages that we have built into this site. Simply click on the 'Buy Item' link and the crystal piece will automatically be placed in your shopping basket. If you would like to include a particular design from our Design page or add a specific wording (12 words max.) on your crystal piece, then please e-mail the details to us directly at maccallum@gallowayglass.com or fax us at : 00 44 (0)1387 760537
You should take care to check all spellings and dates. Once the design and wording is cut into the crystal it cannot be changed.

Alternatively, please send your order by fax clearly stating the relevant product and design codings for the item(s) you require.

Gift Wrapping :
Gift-wrapping can be done free of charge at the time the order is prepared, but please indicate this and the wording of the gift card when sending your order.

Order Confirmation :
Please state your name and e-mail address and the name and address you would like your order shipped to through the shopping cart form. You will receive a confirmation of your order by e mail, usually within 24 hours, and any points not completely understood by us will be clarified at this time.

Payment :
Payment may be made by either Visa or Mastercard. Your completed commission will be shipped within 14 days of receipt of your order and payment details.

Alcohol :
Where your order contains bottles or miniatures of wines or spirits, the delivery must be signed for on receipt by a person over the age of 18.


Email Enquiries and orders: mccallum@gallowayglass.com
Galloway Glass, 11 English Street, Dumfries, Scotland DG1 2BU.
Tel : 0044 (0)1387 731207. Fax : 0044 (0)8700 520517 and 0044 (0) 1387 256601.


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